We are committed to a timely and simplified process to help your employees get the care they need to get their life back on track. Timely reporting of new workplace injuries is a vital part of CareWorks’ medical management services.

The proper steps to follow when a new workplace injury or accident occurs:


The injured worker should notify their employer immediately of their injury/accident and obtain a CareWorks Managed Care Organization (MCO) ID Card.


The injured worker should seek treatment from a CareWorks network or BWC-certified provider. In emergency situations, injured workers should seek immediate treatment at the nearest medical facility (or call 911 or a local emergency number).


The employer should ensure the injured worker has appropriate transportation to receive initial medical care.


Complete a BWC First Report of Injury (FROI) form with the injured employee as fully as possible and submit it to CareWorks as quickly as possible. We offer four options for reporting new injuries:

  • Fax completed FROIs, toll-free, to 1-888-711-9284.
  • Report injuries via telephone, toll-free, at 1-888-627-7586.
  • Report injuries online using our Injury Reporting Center.
  • Email completed FROIs to cwfroi@careworks.com.

To ensure proper payment of compensable claims, any treatment after the initial treatment must be provided by a CareWorks network or BWC-certified provider.


The injured worker should complete any internal company injury reporting forms so you can keep track of injuries as they occur at your work site.


Your CareWorks Account Executive can offer you educational materials (available in either English or Spanish) to further promote timely and accurate injury reporting.

Health Information Websites

Browse a list of current sites to help you understand your rights and responsibilities during this process.

Health Information Forms & Tools

Review helpful forms and tools to guide you through the steps of recovery.